BUREAU INFORMATION

• About Us
• Using 9-1-1
• FAQ
• Advisory Council
• Laws & Rules
• Public Safety Answering Points
• For Communities
• For Phone Companies
• Glossary

Forms & Publications

Forms for Communities

The files below are posted in Adobe Acrobat Reader and Microsoft Word. Adobe Reader files require the free Adobe Reader software. Microsoft Word files require either Microsoft Word or the free Word Viewer software.

• Emergency Service Zone Form (Adobe Reader Format, 28kb)
• Emergency Service Zone Form (MS Word, 36kb)
• Model Addressing Ordinance (Adobe Reader Format, 28kb)
• Model Addressing Ordinance (MS Word, 24kb)
• Municipal Addressing Officer Appointment Form (Adobe Reader Format, 21kb)
• Municipal Addressing Officer Appointment Form (MS Word, 24kb)

Publications for Communities

• The Enhanced 9-1-1 Addressing Officer Maintenance Manual (MS Word, 1.86 MB)

• The Enhanced 9-1-1 Addressing Officer Maintenance Manual (Adobe Reader Version 845 kb)

• The Maine Enhanced 9-1-1 Addressing Guidebook (Adobe Reader Version, 784kb)
• The Maine Enhanced 9-1-1 Addressing Guidebook (Rich Text Format, 752kb)

Forms for Phone Companies

• Surcharge Remittance Form (Microsoft Excel file)
• Telephone Company Contact Form - online form
• Telephone Company Contact Form (Microsoft Word file, 268kb)
• Telephone Company Contact Form (Adobe Reader File, 84kb)
• VoIP Information Request (Rich Text Format 1.6 kb)

Reports and Other Publications

• Report on Police and Fire Protocols Pilot Program for E911
  Cover Letter January 2014 (Adobe PDF)
• Recommendations for Implementing Fire and Police Protocol Systems for Maine’s Public Safety Answering Points, February 2012 (Adobe PDF)
• Recommendations for Implementing Fire and Police Protocol Systems for Maine’s Public Safety Answering Points, February 2012 (Microsoft Word File)
• Recommendations for Establishing and Maintaining A Quality Assurance Program March 2011 (Executive Summary),
  (Adobe Reader File 1.7MB)
• Recommendations for Establishing and Maintaining A Quality Assurance Program, March 2011(Full Report)
  (Adobe Reader File 10.63MB)
• Plan for Next Generation 9-1-1, January 2011 (Adobe Reader File 888 kb)
• Optimum PSAP Reconfiguration Assessment, January 2010 (Adobe Reader File, 2MG)
• PSAP Reconfiguration Report, November 2010 (Adobe Reader File, 1.8 MG)

Training Forms for Public Safety Answering Points & Dispatches

• ESCB New Hire Termination Packet (Adobe PDF)
• ESCB Training Request Form (Adobe PDF)

Sample SOPs

• Sample Non-emergency Call Misuse SOP (RTF)
• Sample PSAP Security SOP (RTF)
• Sample Access & Retention SOP (RTF)
• Sample Silent Call and TTY SOP (RTF)
• Sample PSAP Evacuation Procedure (RTF)

Sample Agreements

• Sample PSAP Backup Agreement (RTF)
• Sample PSAP Call Handling Agreement (RTF)

 

 

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