Sample
Backup PSAP Agreement

This agreement made this ______ day of ________________, ______ by and between ___________________________, the “PSAP”, and _________________________, the “Backup PSAP”, and collectively known as the “parties”.

WHEREAS, the installation of the Enhanced 9-1-1 telephone system will provide one common number to call to receive public safety assistance and is intended to assure the caller that his/her request for assistance will be answered and that the appropriate emergency response agency will be notified as a result of dialing 9-1-1; and

WHEREAS, the parties desire to formalize an arrangement whereby 9-1-1 calls are properly routed; and

WHEREAS, it is understood that in the event that 9-1-1 calls are unable to be answered by the PSAP, all calls will be routed to the Backup PSAP:

NOW THEREFORE, the parties agree as follows:

ARTICLE I.  General Purpose

It is the purpose of this Agreement to establish certain procedures for handling 9-1-1 calls between the PSAP and the Backup PSAP in the event that the PSAP is unable to receive or transfer its 9-1-1 calls.

ARTICLE II.  Definitions

A.	PSAP – Public Safety Answering Point as defined by the Emergency Services Communication Bureau.

B.	Backup PSAP – Another PSAP, be it Municipal, County or State, designated to take calls on a backup basis and transfer them in accordance with mutually agreed upon call handling procedures.

C.	ANI/ALI – Automatic Number Identification/Automatic Location Identification

ARTICLE III.  Conditions

A.	The services provided as a result of this Agreement are considered services to the general public and this Agreement shall not be construed to create an employer-employee, principal-agent or co-partnership relationship between the parties.

B.	The cost of operating the PSAP and the Backup PSAP shall remain the responsibilities of the respective parties.

C.	This Agreement applies to Enhanced 9-1-1 telephone calls that are not answered by the PSAP and therefore routed to the Backup PSAP.

ARTICLE IV.  Procedures

A.	9-1-1 calls not answered by the PSAP will be routed to the Backup PSAP.

B.	The Backup PSAP, upon receiving the ANI/ALI information on the call, can determine that the call has been transferred from the PSAP and shall attempt to transfer the call back to the PSAP.

Information on the ANI/ALI screen, such as location or emergency response agency(s) listed will alert the call taker that the call originated from another PSAP.

C.	The Backup PSAP shall, while attempting to transfer the call back to the originating PSAP, stay on the line with the caller.  Once answered by the originating PSAP, the backup PSAP can either remain connected (monitoring the call) or disconnect from the 9-1-1 call after insuring that the call transfer has been completed.

D.	If the call still goes unanswered, the Backup PSAP call taker will take certain information to start processing the call.
i.)	Type of incident/action request.
ii.)	Verify location information and where emergency services are needed.
iii.)	Verify telephone callback number and ask name of caller.
iv.)	Time of incident.

E.	It may be the judgement of the Backup PSAP dispatcher that circumstances require immediate or direct contact with the originating PSAP via mobile radio to relay a message.  When possible the procedure described above in (D) shall be used.

F.	The PSAP will continually maintain and provide to the Backup PSAP a list of resources (i.e. primary contact telephone numbers, other information as agreed upon) to enable the Backup PSAP to contact emergency services if that becomes necessary in order to handle the emergency.  As changes arise, updated information shall be forwarded as soon as possible.

G.	If it is determined at a later date that it is necessary to provide other communications equipment or procedures so as to be able to accomplish the purpose of this Agreement, amendments to this Agreement may be executed identifying the cost obligations of each party for such additional equipment.

H.	The parties shall review this agreement annually.

ARTICLE V.  Relationship Between the Parties

In consideration of the mutual services provided herein, both parties agree that nothing contained herein is intended to be or should be construed in any manner as creating or establishing the relationship of co-partners between the parties hereto or as constituting an agency relationship in any manner whatsoever.  The individual parties are and shall remain independent entities with respect to all services performed under this Agreement.  Each party represents that it has, or will secure all its expense, all personnel required in performing its service obligation under this Agreement and that the acts of its employees performing the service under this Agreement shall be the acts of employees of that entity alone.  Each entity agrees that in the performance of this mutual service, its employees shall not require nor be entitled to any compensation, rights or benefits of any kind whatsoever from the other entity to this Agreement, including, but not limited to, tenure rights, medical and hospital care, sick and vacation leave, disability, Worker’s Compensation, Unemployment Compensation or severance pay.

IN WITNESS WHEREOF, the parties hereto have signed this Agreement on the __________ day of ___________________, ________.

		PSAP						Backup PSAP

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Agency Head							Agency Head