TN Matching
Telephone Number Site Matching is the critical step of matching a community's addresses with phone numbers provided by a local phone company. This process is of vital importance and will help ensure the public receives full system benefits.
- Initial and annual telephone number address assignment or verification
Upon notification that a town has completed addressing, as well as annually, the 9-1-1 service provider will provide a list of all phone numbers within the community for validation.
Additionally, partial lists may be sent as needed if there are telephone subscribers without 9-1-1 valid addresses.
- Annual Master Street Address Guide Review
Following address conversion, as well as annually, the 9-1-1 service provider will provide a town its Master Street Address Guide for review. The Addressing Officer will be asked to verify street names and address ranges for accuracy and confirm emergency service zone information.
- 9-1-1 Database Errors
If a 9-1-1 caller reports a different address than what automatically appears on the dispatcher's screen, an error report is generated. The Addressing Officer will be contacted by the local phone company for the correct address. It is critical that these error reports are responded to within 24 hours of receipt.
