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The Bureau is responsible for minimum mandatory staff training requirements for Enhanced 9-1-1 call answering and dispatch.

Regular Course Offerings

    • PSAP New Hire Training
      The Bureau continues to offer training for PSAP new hires at the Maine Criminal Justice Academy. This two-day course certifies call takers and dispatchers on
      9-1-1 procedures and use of the communications equipment. Visit Training Schedule.
    • PSAP Administrator Training
      For supervisors and administrators, there is an additional half-day of training on computer server maintenance and database discrepancy management.
    • Emergency Telecommunicator Course
      The ETC program is mandatory in Maine for all newly hired fulltime dispatchers, and is designed and produced by the National Academies of Emergency Dispatch (NAED). The course (40 hours minimum) is designed to train new employees unfamiliar with emergency communication centers, emergency telecommunication technology, interpersonal communication, legal issues, and job stress factors. Visit Training Schedule.
    • Emergency Medical Dispatch Certification

      Advanced EMD will help you master EMD on the front lines. Learn how to handle dificult callers, identify the chief complaint, asign needed resources, effectively communicate between responders & callers, and provide life-saving support.
      Visit Training Schedule.

    • Emergency Medical Dispatch Quality Assurance (ED-Q)
      A two-day advanced class for those who have the responsibility to implement and operate a quality assurance review program for their EMD center. Visit Training Schedule.
    • EMD AQUA Training
      An intensive 1-day seminar to teach ED-Q personnel in the utilities of the AQUA software, used to evaluate & score QA compliance for EMD calls. Generation of management reports also covered. Visit Training Schedule.
    • EMD Pro QA Software Training
      An intensive 4 hour certification course to teach EMD-certified calltakers in the use of the EMD protocol software from Priority Dispatch Corp. Visit Training Schedule.

    In-Service Offerings

    The Bureau frequently sponsors training courses for continued education. To find current offerings, visit the online Training Schedule.

    Outside Agency Training

    As a service for local dispatch agencies, the Bureau allows qualified agencies to advertise dispatch related training opportunities on its Training Schedule. To submit a course or view outside training opportunities, visit Training Schedule.