BUREAU INFORMATION

• About Us
• Using 9-1-1
• FAQ
• Advisory Council
• Laws & Rules
• Public Safety Answering Points
  • Policies
  • Training
    • Training Schedule
  • Forms
• For Communities
• For Phone Companies
• Glossary

Training

The Bureau is responsible for minimum mandatory staff training requirements for Enhanced 9-1-1 call answering and dispatch.

Regular Course Offerings

• PSAP New Hire Training
  The Bureau continues to offer training for PSAP new hires at the Maine Criminal Justice Academy. This two-day course certifies call takers and dispatchers on
  9-1-1 procedures and use of the communications equipment. Visit Training Schedule.
• PSAP Administrator Training
  For supervisors and administrators, there is an additional half-day of training on computer server maintenance and database discrepancy management. Visit Training Schedule.

In-Service Offerings

The Bureau frequently sponsors training courses for continued education. To find current offerings, visit the online Training Schedule.

Outside Agency Training

As a service for local dispatch agencies, the Bureau allows qualified agencies to advertise dispatch related training opportunities on its Training Schedule. To submit a course or view outside training opportunities, visit Training Schedule.

 

 

 

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