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Telephone Number Maintenance

Telephone Number Maintenance is of vital importance and will help ensure the public receives full system benefits.

  • Telephone number address assignment or verification

Upon request, the 9-1-1 service provider will provide a list of landline phone numbers within the community for validation.  Additionally, partial lists may be sent as needed if there are telephone subscribers without 9-1-1 valid addresses; ex: if an area is being redeveloped, restructured or if there are concerns regarding current addressing and  the effects it has on emergency response.

  • 9-1-1 Database Errors

If a 9-1-1 caller reports a different address than what automatically appears on the dispatcher's screen, an error report is generated. The 9-1-1 Addressing Officer will be contacted by the local phone company for the correct address. It is critical that these error reports are responded to within 24 hours of receipt.

Changes to Report

Changes within a community that should be reported, the appropriate form, and who should receive it are listed below:

  • Changes in emergency response for the whole town or part of a town:
    Emergency Service Zone Form
    Provide to: Emergency Services Communication Bureau, 207-287-1039 (fax)

  • New roads, road name changes, road extensions, deletions, creation of new addresses & address reassignments:

    The onlineGeoLynx Change Request Systemmay be accessed using Internet Explorer.
    Attached is the latest user manual for GeoLynx. If you have any questions about how to use GeoLynx, you can call 800-665-2830.

    Instructions for GeoLynx Change Request System (Adobe Reader)